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PREVENTATIVE SERVICE PROGRAM:
Our Preventative Service Program will help your business maximize its workflow, preventing downtime and computer slow downs. We can stop small problems before they become large ones, and allow you to manage your technology budget more effectively.
We offer:
- Guaranteed response times and preferred service
- Network Protection and Security
- Protection against Viruses & Malicious Software, including Spyware, Adware, Trojans & Worms
- Data Protection & Backup including Onsite & Offsite Backup Solutions and Disaster Recovery
- Technology Integration
- Secure Remote Access
- E-Mail integration for Blackberry, Windows Mobile, Treo and other PDAs and hand-held devices
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NETWORK DESIGN/INSTALLATION/CONFIGURATION/UPGRADES:
We design, install and configure new networks or network upgrades. Major design goals are:
- Security - We work with the client to determine the necessary level of security required and make sure that their network is designed with security built in from the ground up.
- Robustness - A network needs to keep on working even under stress.
- Manageability - Most clients do not have the time, expertise or desire to perform network management. We administer your network for you, ensuring reliability and maximum uptime.
- Recoverability - The network must be designed so that its functions and data can be fully recovered in the case of a disaster.
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REMOTE NETWORK MANAGEMENT & SUPPORT:
We can provide remote management services to our clients. These services include:
Network Administration - This includes such tasks as user management, server and desktop updates, and security management.
Remote Backup - We provide remote backup services to ensure your data is stored in a secure, offsite location.
Remote Monitoring: We can provide remote monitoring for your network, PC, computer systems, or website. For more information on our Remote Monitoring services, please read on:
24 x 7 Monitoring of Critical Devices and Support from Anywhere, Anytime
Chelsea Computer's Remote Monitoring service gives you peace of mind that your critical network devices, services and tasks, such as your servers, routers, firewall, email, websites, backup jobs, antivirus file updates, application performance and security features are all running smoothly
Offsite Remote Monitoring with Onsite Support
Remote network monitoring allows us to anticipate or identify issues before they become major problems. Real-time reports and a status dashboard help pinpoint the problem areas immediately.
Our Network Support Center monitors your network devices 24 x 7 and if there is an alert, they will quickly determine if the issue is merely a warning or if it warrants remote support or an onsite visit by a technician.
Remote Network and PC Support:
Remote Support - Users can be supported by remotely connecting to their PCs to diagnose and fix problems. If Remote Support is required, our technicians are equipped to handle the issue using state-of-the-art tools and our network support knowlegebase. Our Remote Computer Support System allows us to securely log into your network, pinpoint the problem and resolve it remotely. The service is convenient and provides a fast response because support can be done 24 x 7 without intervention on your part or disruption to you.
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SUPPORT PLANS:
Chelsea Computer provides two levels of support: Passive & Proactive
Passive Support:
This includes network support service, including equipment maintenance and upgrades, hardware/software support and general troubleshooting. This service level provides your business with technical assistance on demand but only when we have availability. There is zero obligation at this level, but in turn, there is no guarantee your systems will be proactively monitored or maintained, or that we can provide critical assistance in emergency situations. Passive Support is generally reserved for very small operations of 1-4 computers with limited budgets. We are usually able to return a call within an hour or two and have a technician onsite within 4 hours, however there may be instances where this is just not possible. Payment is due upon completion of services.
Proactive Support:
This service level raises the bar well over the passive level. Proactive support is delivered via a Service Level Agreement (SLA) by offering many benefits including:
- Guaranteed response times
- Proactive network monitoring
- Dedicated technician
Clients choosing this support level receive a guaranteed call back from a technician within one hour and an onsite technician in four hours or less if warranted. We assign a dedicated technician to your account to ensure they are familiar with your setup and needs. Please contact us for more information about Proactive Support packages and pricing options.
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